NDT Blog Official Blog of Borescope IT Inc.

10Apr/100

19 Things to Know When You Buy or Own any Rigid Borescope or Flexible Fiberscope

Posted by Viktor Zhuromskyy

What to know befor you buy a Rigid Borescope or Flexible FiberscopeBeing an owner of Borescope IT Inc. that specializes in Borescope Manufacturing and Sales I quite often get phone calls from our customers who sometimes complain about their borescopes getting broken (blurry image, bent insertion tubes, darkened images, etc.) after they use them for awhile. I understand it comes out of lack of knowledge on how to properly handle the equipment.

Sometimes people call us just after a few days they started using their borescopes complaining about the products making up futile claims about "low quality" and telling fairy-stories of how careful they are with the products, and other bla-bla-bla.

Willing to be honest with my customers, thus shooting forward to retain them as loyal and satisfied clients, and to avoid unnecessary complaints and charges that my customers would need to pay for their tool's repair, I decided to write you a quick "how-to buy right" in order to make us both happy. You are welcome to read the article and apply the knowledge I expose here for both your buying assurance and satisfaction with your very fragile piece of equipment that you in most cases pay a big and hardly earned buck. If you have something to add to my thought, you are very welcome to do this in the comments sections.
The claims I am going to make later might offend our competitors, but it is the fact that the industry faces and it actually hurts not only the buyers, but the whole industry. Thus, doing that I am trying to protect both the customer and good Companies that are passionate about the BORESCOPE BUSINESS in whole.

In this small article I just want to give you a few TIPs or Suggestions on how to use Rigid Borescopes (it also applies to Flexible Fiberscopes) and what to expect, when you make a decision to buy yourself such a fragile RVI (Remote Visual Inspection) equipment. This will save your nerves, keep your wallets safe, and your business uninterrupted by unexpected repairs of the RVI equipment and delays it might involve.


A MUST TO KNOW WHEN YOU BUY A BRAND NEW BORESCOPE:

  • Any Rigid Borescope or Flexible Fiberscope is a piece of very FRAGILE EQUIPMENT and should be handled very carefully.
  • Manufactures's Warranties do not cover accidental damage and careless usage of the RVI tools, unless you buy into expensive Service Plans that can cost you up to 70% of your equipment cost per service year.
  • Manufacturer's Warranties on RVI tools are very LIMITED and usually do cover just manufacturing defects that are very hard to prove they are what they are.
  • Usually customers are not told about costly consequences of improper use of the RVI equipment and there are many reasons for doing that. Here are just a few:
    • If the Seller tells you all the truth about what it costs you when you break your scope he will likely have you turn away.
    • In most cases it isn't beneficial to the Seller to let you know in advance that you may be charged for damages caused by improper handling of the FRAGILE BORESCOPE EQUIPMENT because it is free extra cash flow into the Seller's pocket.
  • Most likely you buy your Scopes over the Internet and it involves shipping of your order by one of Shipping Couriers such as USPS, Canada Post, FedEx or UPS, to name a few. We do have very good experience with FedEx Express (not FedEx Ground - it is two different "companies").
  • Do not choose cheap shipping courier services because your costly equipment may be damaged during the transportation.
    • As soon as your order arrives, carefully check outer packaging of the parcel, the product packaging itself and the product for any signs of external and internal damage.
  • When you inspect your newly arrived tool, please pay big attention to the optics condition of that device.
    • It should be clean, have a brand new look with no visible scratches, dents of signs of previous use (oil, grease, fingerprints, etc.).
    • Protective lens on the tip of the insertion tube should be clean and clear.
    • An eye-piece should have no scratches and / or signs of previous use of the device.
    • Connect the light source you decide to use and look through the borescope's eye-piece and make sure you have clear crisp image. If you see some parts of the image with dark blamishes, dots (applies to fiberscopes), or the image is partly or completely blurry, immediately contact the Seller and ask for assistance. More likely you will have to ask for replacement of the device and coverage of shipping expense when you send the device back for replacement.
  • Ask if the Seller has a Knowledge Base or Manuals on how to use the device properly.
  • Ask for detailed information about what is and what is not covered by the Warranty the Seller offers.

NO ABUSE TO YOUR BORESCOPE:

  • Do not kick, drop or step on your Fragile RVI Tool.
  • Do not expose your rigid borescope or flexible fiberscope to very low or very high temperatures beyond the ones recommended by manufacturer. It may damage the device's optics and void your Warranty!
  • Do not autoclave your rigid borescope if it is not autoclavable.
  • Use right cleaning solutions prescribed by manufactures. Using wrong liquids may damage the optics, dissolve the glues used in the device and utterly damage it!
  • Do not stick it into whatever you want! Use it the way is recommended by manufacturer. If it is industrial borescope, do not use it in your veterinary practice, for example! If it is a Fiberscope, do not think it can be used as a gastroscope to examine your horse's stomach!
  • Never insert your borescope or fiberscope insertion probe into devices with moving parts! It can bend or cut the very vital part of the "body"!
  • Do not use your device for longer than it is needed, and do not leave it unattended for a long time.
  • Always store your device is secure and dry case (or box) filled with precut foam bedding to ensure safe storage for your device.
  • Regularly inspect your borescope optics, especially if it is stored for a long time.
  • Do not entrust your expensive tool to anybody. Make sure it is used by a professional who knows how to handle fragile RVI equipment.
There are much more things to share about "what to know" and "what not to do" to your borescope, but I hope that this "a little bit" will be serve as a good reminder both to newbies and Remote Visual Inspection Professionals.

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